Insurance industry is facing Industry consolidation, regulatory pressures, demographic changes and pressure on margins without adequate growth. These drive increased high-tech solutions and self-service via the Internet and a unified customer experience across diverse sales and service channels. Also, efficient processes and better control on operational parameters are the need of the hour.

iHorse aims at improving operational efficiencies, reducing costs and improving customer/partner satisfaction through all of the following:

• Increased business agility and flexibility
• Seamless integration enabling straight-through processing in claims
• Optimized business processes and continuous process improvements
• Increased productivity
• Reduced time-to-market for the introduction of new products
• Reduced IT systems complexity and maintenance costs as well as the leverage of existing assets and investments

With strong domain expertise gained by working with major insurance carriers across the globe, iHorse has developed its insurance IT & BPO services to address the insurance value chain. iHorse's IT & BPO services include the following:

• Claims Administration
• Closed Book Administration
• Policy Servicing
• New Business Servicing

Drive towards information regarding healthcare and specific diseases /specialists /research findings/ marketing of healthcare products, etc has necessitated a common platform wherein different stakeholders of the healthcare industry collaborate and benefit significantly. The focus has slowly moved from illness treatment to wellness care with a need for personalized care. To be successful, hospitals, medical practitioners , pharmaceutical companies need to utilize all available resources such as information, finances, technology, material and people, efficiently and effectively.

Our offerings include the following:

• Website for Doctors
• Doctor's Directory
• Research ground for pharmaceutical companies

Retail and consumer product companies operate in dynamic environments, with new challenges and opportunities emerging constantly.

IHorse's Retail unit's extensive industry, technology and delivery capabilities, enables us to provide solutions and services that address strategic and operational challenges, optimize business performance, align technology with business priorities, reduce cost, improve margins and helps stay ahead of the competition.

iHorse's servicess in the retail BPO space include:

• Merchandizing
• SKU Maintenance and Management
• Retail Price Change
• Retail Cost Change
• Category Management
• Item Management
• Planogramming
• Space Planning
• Assortment Planning
• Floor Planning
• Store Planning
• Workforce Planning and Scheduling
• Inventory Management
• Forecasting and Replenishment
• Store Support
• IT Helpdesk
• Point of Sale (PoS)