Call Center (Inbound/Outbound)

Call Centres are the easiest way for companies to be reached by their customers. Every missed call can be a missed opportunity. Customers can talk to representatives directly to get whatever they need. Many companies use the Centres as a spot to make sales and let customers place orders. Whether you need to answer 100 calls in a day, or 10,000, you will find an inbound/outbound call center to be a professional and cost effective extension of your business. Other companies use call Centres as places where customers can get help with problems. That could mean either a technical problem with a product or a problem with a reservation for a hotel room.

We at iHorse with the permission of our customers often record calls or write down notes from every call to have better CRM (Customer Relations Management). By keeping track of the problems that people have companies are able to stop these problems from happening in the future. They also have records of transactions and what was said if the customer is interested. When you can count on your infrastructure and software support, you can focus on doing what you do best...running a successful business! No one wants to become overwhelmed by the trivialities, especially when they can be so efficiently handled by world-class software. Let these tools show you how effectively and efficiently your business can be run.

iHorse's in inbound/outbound call Centres will always respond to your clients, customers or prospects in a timely, polite and professional manner. iHorse's telemarketing allows you to be confident when you are away from your office, without worrying about your business...knowing that your calls are being answered promptly, professionally, and courteously.

Outsourcing your inbound/outbound customer support to India is a good option as the call Centre industry in the country is on an upward spiral. A large pool of highly educated professionals who speak English, world class facilities and infrastructure and increasingly good telecom connectivity, and the capability to handle a range of services, are just some of the reasons why outsourcing customer support to India is so popular.

iHorse Call center offers:

• Skilled, professional, customer support and technical service representatives.
• Improved market coverage.
• Faster ramp-up, launch, and roll-out of new campaigns.
• Experience with programs similar to yours.
• Rapid response to market conditions.
• Account management expertise.
• Enhanced reporting capabilities.
• Market testing capabilities.
• Remote call monitoring.